Ted Lasso’s Lessons: Leadership, Culture, and the Humanness of Hospitality

What can a fictional soccer coach teach us about leading teams, building culture, and creating exceptional member experiences? More than you might think.

Drawing on lessons from the hit television series Ted Lasso and over a decade of leadership experience across city clubs, country clubs, golf clubs, and community associations, Matthew Spangenberg will explore how empathy, trust, accountability, and authenticity can transform organizations. This session is a refreshing look at the human side of leadership and why people—not processes—remain the foundation of every great hospitality experience.

Believe. Be Curious. Lead Better.